Hub – Wiki / FAQ


  • Can I transfer hours from other VA´s or online networks?

    We give a maximum of 250 transfer hours.

    To request transfer hours from other VA´s please open a helpdesk ticket here: DLH Helpdesk

    For transfer hours from online networks please note that we can only consider active Vatsim / IVAO-Accounts.

    You can also transfer hours from your Volanta account (your Volanta user name must be stored in your DLH pilot profile)

    When transferring hours from an online network or from Volanta, the hours that have already been flown with us will be deducted from the total number of hours to be transferred if the hours on the online network/Volanta are less than the sum of the hours flown with us plus 250. This is to prevent hours flown with us from being counted twice afterwards.

  • What happens when my account gets deleted?

    Before we delete your account we try to get in contact with you several times to find a solution that is not resulting in deleting your account.

    However if your account gets deleted because of any reason you won’t have the ability to sign in to your account and use the Cloud Pilots Center of DLH Virtual anymore.

    Can I get my hours and awards back? 
    Yes you can !
    Simply upon your re-registration fill in your old DLH Pilot-ID into the field “link to previous flight hours”
    If you forgot to do this, you can still open a Helpddesk Ticket where you request to change your DLH ID back to your old one to get previous hours and awards. In the Ticket please mention also your old & new ID. The HR Management will take care of it. – here: DLH Helpdesk
  • How many holidays do I get?

    DLH Virtual credit every pilot 120 days of Holiday per year.

    For each month you are joining later in a year 10 days are subtracted.
    i.E. you are joining in March you only get 100 days credited