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Hub Management – Wiki / FAQ

Hub Management

  • Your Hub assignment after registration

    After successful registration, you will be assigned to one of our hubs. This assignment is purely for administrative purposes for our staff.

    Being assigned to a hub does not impose any restrictions on you. You can fly from any airport, regardless of your hub assignment.

    For this reason, it is unfortunately not possible to change your hub assignment afterwards.

    Your Hub Manager for your assigned Hub is responsible for all your questions and concerns.
  • Discord Server

    Discord Server and Announcements in Cloud Pilot Center are the main communiaction channels for announcements and the community. If you want to stay up-to-date we highly recommend to join the discord server, but it’s not a must.

     

    Join with invitation link after Login in our Cloud Pilot Center. First of all you have to change your Server Nickname to your DLH-ID & your Name (DLH1234 | *firstname*).

                    

    Save changes, that’s all. A staff member will change your status as soon as possible. After that you can see all our channels. Please be patient when you don´t get instant access.

     

    To mute any channel: just click on the channel with the right mouse key and select Mute Channel.

     

    When you want to go offline, just close the app, program, or webpage. Don´t leave the server.

  • What happens when my account is deleted?

    Before we delete your account we try to get in contact with you several times to find a solution that is not resulting in deleting your account.

    However if your account gets deleted because of any reason you won’t have the ability to sign in to your account and use the Cloud Pilots Center of DLH Virtual anymore.

    Can I get my hours and awards back? 
    Yes you can !
    Simply upon your re-registration fill in your old DLH Pilot-ID into the field “link to previous flight hours”
    If you forgot to do this, you can still open a Helpddesk Ticket where you request to change your DLH ID back to your old one to get previous hours and awards. In the Ticket please mention also your old & new ID. The HR Management will take care of it. – here: DLH Helpdesk